Presence of mind will be great use when there is no time for preparing great plans.
Respond to a CRISIS quickly. There is no point in studying the problem in detail, analyzing the various options available to solve the problem, choosing the appropriate option, planning to solve the problem, etc. at the time of crisis.
Crisis management is a good test to see how a manager reacts. In times of emergency, act fast. Emergency situations need quick decisions. Many great opportunities have been lost because of procrastination. It requires more of non-programmed decision making. Be bold enough, act rationally and quickly at the same time. Opportunities missed once rarely reappear.
Crisis Management is the process of responding to an event that might threaten the operations, staff, customers, reputation or the legal and financial status of an organisation. The aim is to minimise the damage.
A good PLAN-B can safeguard the organization from bigger loss.
Be ready for contingency plan (Plan B) to respond the known risk/crisis.
Organisations prepare contingency plans in recognition of the fact that things do go wrong from time to time.
Contingency planning involves:
- Preparing for predictable and quantifiable crises
- Preparing for unexpected and unwelcome events
The aim is to minimise the impact of a foreseeable event and to plan for how the organisation will resume normal operations after the crisis.
Contingency plans:
- Identifies alternative courses of action that can be taken if circumstances change with time
- Details standby procedures to enable the continuation of essential activities and services during the period of the emergency
- Includes programmes for improving the business in the longer term once the immediate situation has been resolved
- Steps in drawing up a contingency plan
- Recognise the need for contingency planning
- Identify possible contingencies - all the possible adverse and crisis scenarios
- Specify the likely consequences
- Assess of the degree of risk to each eventuality
- Determine risk strategy to prevent a crisis & to deal with a crisis should one occur
- Draft the plan and identify responsibilities
- Simulate crises and the operate of each plan
Useful links for Crisis Management
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